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Information on the Coronavirus (COVID-19) for guests.

Firstly, we thank you for your support and patience during these unprecedented times.

If you have a query about your holiday, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. we will do our best to reply to you as soon as we can.

All our cottages will be closed until 13 July 2020. With the renewed advice on self-catering accommodation, we are accepting bookings from 13 July 2020.

Please bear in mind when making a booking, this date may be amended and subsequently, you will be asked to defer your booking to a later date.

Please ensure you have adequate travel insurance before you make a booking.

If travel restrictions to holiday cottages are re-introduced or the property becomes unavailable, you will be able to transfer your booking to a later date. If you transfer to a more expensive time of year any increase will be charged. If you choose a cheaper time of year, you will be refunded the difference.

 

If you have a balance payment due now

If you have a balance payment due for a booking after the 13 July onwards, please log on to Manage my Account and pay the balance online.

We would appreciate it if all guests could pay their balance as soon as possible.

 

If you have received a balance payment request from us and you have decided to cancel your holiday, you must inform us straight away by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you decide to cancel your holiday our normal terms and conditions will apply.

Booking Conditions

 

Before you travel please ensure that you conform to the guidance on extended households: https://gov.wales/guidance-extended-households-coronavirus

 

What cleaning measures are the owners putting in place?

We have advised all our owners and cleaners to follow the latest guidelines regarding their properties, paying attention to ‘touch spot’ areas such as light switches, keys, remote controls, door handles etc.

You will also find books, games, DVDs, ornaments, and even scatter cushions and throws will have been removed from the properties.

 

What time can I arrive and what time can I leave?

Due to the cleaning procedures undertaken by the owners and housekeepers, your arrival time is after 5 pm, and your departure time will be no later than 9.30 am.

Please do not allow anyone in the property, i.e. friends or guests from a different property.

 

What if I or a party member falls ill during our stay?

If you become unwell with the symptoms of COVID-19 return home immediately and self-isolate following the NHS guidelines

Contact the cottage owner or their manager as soon as possible. Or contact us on 01654767111. You must return home immediately.

If you are advised by the NHS to remain at the property, we will work with the owner to try and facilitate this as best we can, you will be required to pay the charges for this time.

 

What if I have to cancel my holiday because I have been advised to self-isolate?

You will need to contact us straight away and we will try and re-book your dates. You will not be entitled to a refund.

We advise everyone to take out travel insurance.

 

What if I fall ill before I travel?

You will need to contact us straight away and we will try and re-book your dates. You will not be entitled to a refund.

We advise everyone to take out travel insurance.

What if the outgoing guests report symptoms on departure, what will happen to my holiday?

If a guest has reported symptoms before you are due to arrive, you will be unable to stay at the property. We will contact you immediately of any instance and we will work with you to arrange a change of property, or dates for your holiday. Please be patient with us, this may happen on your arrival day and it is for your safety, and for the safety of the cleaners and managers that the property is isolated before any further arrivals.

 

Food Shopping

We recommend that your food shopping is done at home and that you bring what you need, to help you avoid busy supermarkets and local shortages. Local shops have their own guidelines in place and many small shops only allow 2 people in at one time. Please ensure you follow their rules and guidelines.

 

Shops – Pubs – restaurants - attractions

We cannot guarantee that all these establishments will be open during your holiday as it is not possible for us to predict the opening or availability of such amenities. Customers should always check directly with that business if these are crucial to their plans.

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Whilst we are looking forward to sharing Aberdyfi and the surrounding areas with you please be aware that during your holidays you will be expected to conform to current National and Local Government guidelines on Coronavirus – by helping us you are helping our small community! please find available links below.

Finally, we hope you have a great stay but remember-

Stay Alert – Stay Safe – Respect Others - Enjoy your Holiday!

We will continue to follow guidance from the UK Government, Welsh Assembly Government and Visit Wales.

Before you travel please ensure that you conform to the guidance on extended households

Coronavirus regulations: frequently asked questions from the Welsh Government

Coronavirus (COVID-19) Guidance from the Welsh Government

COVID-19 essential travel guidance  

Coronavirus (COVID-19): what you need to do  

Coronavirus (COVID-19) For health information and advice  

Working safely during coronavirus (COVID-19)

For more local information please visit the Aberdyfi Council website

 

NHS Poster For Guests

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