COVID-19 Temporary Terms and Conditions

If your holiday dates are affected by either a Government Lockdown, Compulsory Travel Restrictions, or Number of Household Restrictions, we can offer you the following options:

Transfer your holiday dates or cancelling:

Transferring your booking to a later date free of charge, or cancelling with a full refund, less the booking fee. If you transfer to a more expensive time of year any increase will be charged. Subsequently, if you choose a cheaper time of year, you will be refunded the difference.

If there are any restrictions on the number of people allowed in holiday cottages, and we think it may affect your booking, we will contact you to offer you the same options above. Or if it works for your party, you can reduce the number of people in your party.


If there are no legal restrictions in place at the date your booking is due to start, and you wish to cancel, our normal terms and conditions will apply.

If you have a booking and your balance is due, or have received a balance reminder, please pay this as normal. You can either log in to your account or click the link within your balance reminder email.

If the balance is not paid by the due date, then our normal terms and conditions will apply.

Please also refer to our standard Terms & Conditions

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